Refund Policy

Last updated: March 6, 2026

At Step To Tech, we specialize in selling digital products such as software, WordPress plugins, and themes. Because these products are delivered instantly and cannot be returned, our refund policy is limited.

1. Digital Product Policy

All products sold on Step To Tech are digital downloads. Once a product has been delivered or downloaded, it is considered used and cannot be returned.

Therefore, all sales are generally final.

2. Eligible Refund Cases

Refunds may only be issued under the following circumstances:

• The product was not delivered after successful payment.

• The downloaded file is corrupted or unusable.

• You were charged multiple times for the same product.

• The product is significantly different from the description.

If any of these issues occur, please contact us so we can review your request.

3. Refund Request Timeframe

Refund requests must be submitted within 7 days of purchase.

Requests made after this period may not be eligible for a refund.

4. Troubleshooting First

Before requesting a refund, we recommend contacting our support team. Many issues can be resolved quickly with installation help or updated files.

5. Refund Process

If your refund request is approved, the refund will be processed to your original payment method. Processing times may vary depending on your payment provider.

6. Contact Us

If you need help or want to request a refund, please contact us:

Store Name: Step To Tech
Email: contact@steptotech.com